HELPFUL HINTS FOR ORDERING

For Printable Order Form (in PDF Format) click here

1. Free shipping applies to any pre-paid orders over $250.00 (not including tax). C.O.D. orders, remote areas and bulky shipments do not apply. Extra insurance may be required on some orders.

2. The Post Office's C.O.D. charges are high. It is much less expensive to pay by credit card. The minimum cost for C.O.D. + shipping is $30.00. (It is suggested to order a minimum of $150.00 on C.O.D. orders; if not, the shipping charges may be more than the cost of your product.)

4. If you are paying by cheque or money order, please include 5% GST. (British Columbia customers include 12% HST. Ontario, New Brunswick, Nova Scotia and Newfoundland/Labrador customers include 13% HST). Also, please include a minimum of $25.00 to cover postage and insurance. Orders are held until the cheque clears the bank, unless certified. If you have over paid, a refund will be issued. There will be a $100.00 service charge added to any NSF or stop paid cheques.

5. If for any reason you have an unclaimed COD or a returned COD shipment, the shipping costs incurred will need to be cleared up before another order can be placed.

6. Prices are subject to change without notice.

7. Colours throughout the catalogue are for representation only.

8. Orders via Canada Post are shipped Expedited Parcel which offers not only guaranteed delivery times, but also trackability and coverage for potential loss or damage.


RETURN POLICY

If you are not satisfied with what has been sent to you, you may return for exchange or refund. However, you must call to obtain an RTA (Return Authorization) Number prior to sending any item back. All returns must be shipped pre-paid within 30 days with a sales receipt. We do not accept returns by COD.
Books, Patterns, Videos, DVD's, and Food Items are non-refundable items. All sales are final on these types of items.


To Order:
Call Toll Free: 1-800-353-7864
or: (780) 474-4989
Fax: (780) 477-3489
E-mail:
order@halfordsmailorder.com